Frequently Asked Questions
Got questions? We've got answers! If you can't find what you're looking for, feel free to contact us.
🐾 Orders & Shipping
Standard shipping within Singapore takes 2–4 business days. We process orders within 1–2 business days after payment confirmation.
Yes! We offer free shipping on all orders over $50 within Singapore. Orders under $50 have a flat shipping fee applied at checkout.
Absolutely! Once your order ships, you'll receive an email with a tracking number. You can use this to follow your package every step of the way.
Currently, we only ship within Singapore. We're working on expanding to other regions — stay tuned for updates!
🐾 Returns & Refunds
We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them.
To request a refund, please contact us at hello@mylittleprints.live with your order number. We'll process your refund within 5–7 business days after receiving the returned item.
Yes! If you'd like to exchange an item for a different size or style, reach out to us and we'll arrange the swap for you.
🐾 Payment
We currently accept Cash on Delivery (COD). We're working on adding credit/debit cards, PayPal, Apple Pay, and Google Pay soon!
Yes! Your connection to our store is encrypted with SSL. We never store your payment information on our servers.
🐾 Products
All our plush toys are made with child-safe materials and meet international safety standards. They are suitable for children ages 3 and up.
We recommend spot cleaning with a damp cloth and mild soap. For a deeper clean, most of our plushies can be machine washed on a gentle cycle — check the care label for specifics.
We do our best to restock popular items! Sign up for our newsletter to be the first to know when your favourites are back in stock.